Warranty

myStromer AG (hereinafter: STROMER) congratulates you on the purchase of your new STROMER product. Our name stands for high quality, durability and functionality in the development, production and processing of the materials used as well as the striking looks resulting from the finish, concept and design.

To ensure that your top-quality STROMER product provides you with unlimited fun and riding pleasure for many years, you need to follow the advice described below and in your manual.

STROMER provides high-quality bicycles in preassembled form only through specialised bicycle dealers.

The final preparations for riding and thus the guarantee of riding safety, in particular the buyer-specific adjustments of the suspension, gears and brakes, are only to be performed by authorised, specialised STROMER dealers (hereinafter: STROMER dealers).

The term “buyer” in this text refers to you, the end customer.

The following warranty conditions specify the warranty services provided by STROMER to the buyer and the requirements for making warranty claims.

 

1. MANUFACTURER WARRANTY

The buyer has rights to warranty claims subject to the following conditions.

 

2. THE PRODUCTS ARE COVERED BY THE WARRANTY

The warranty only covers STROMER-made frames, rigid forks and electronic components: motor; battery; display (hereinafter: STROMER products). The warranty only covers new STROMER products that were purchased from STROMER dealers. All other parts and components are excluded from this warranty.

 

3. WARRANTY PERIOD

STROMER grants the following warranty periods from the date of delivery:

  • Frame - 3 years
  • Battery (60% of the capacity) or 1000 full loading cycles (depending on which occurs first) - 2 years
  • Paint - 2 years
  • Other STROMER products 2 years
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    4. WARRANTY EXCLUSION

    The following components/parts and situations are excluded from this warranty or lead to exclusion from this warranty:

  • Technical changes are made to the bicycle without the approval of the manufacturer
  • Later alteration/additions involving incompatible or non-original parts
  • Wearing parts such as ball bearings, sliding bearings, bearing bolts, bearing screws, etc.
  • Non-STROMER parts/components
  • Consequential damage
  • Repair of the problem by the STROMER dealer is possible
  • Inappropriate use/transport
  • Missing warranty inspection within appropriate period
  • Inappropriate maintenance (Take note of operating instructions!)
  • Damage due to missing or faulty adjustment or worn components
  • Consequences of a fall
  • Damage due to weather effects or normal wear
  • Damage due to unsuitable cleaning agents or additives, or tools such as high-pressure cleaners
  • Commercial lending/hiring
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    5. SCOPE OF THE WARRANTY SERVICE

    STROMER agrees in these warranty conditions to provide the following services within the respective warranty periods:

  • Repair or replacement with equivalent parts/components at the discretion of STROMER, provided that the model and/or colour of the replacement may deviate from that of the replaced part;
  • Services that are not covered by the warranty and that are within the area of competence of the dealer as well as the cleaning of bicycles delivered in a dirty state are charged according to the usual hourly rates, material and transport costs;
  • A service provided under warranty (repair/replacement) does not extend the original warranty period.
  • No warranty claims exist in addition to those mentioned above.

     

    6. SUBMITTING WARRANTY CLAIMS AND WARRANTY PROCEDURES

    Warranty claims are to be submitted to your STROMER dealer in the form of a copy of a warranty card and a purchasing receipt from your STROMER dealer.

    Your STROMER dealer will report your warranty claim, incl. pictures and the serial numbers of the defective parts and the frame number, to STROMER who will decide on further procedures immediately after receiving the warranty request. Parts that require inspection will be detached, cleaned and forwarded to STROMER as required.

    The STROMER dealer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the STROMER dealer. All warranty claims can be rejected when this requirement is not met.

     

    7. SEVERABILITY CLAUSE

    The legal effectiveness of the remaining clauses is unaffected if one clause of these warranty conditions is or becomes ineffective or has a legal loophole that needs to be closed. A valid clause that comes as close as possible to the original intent of the ineffective or missing clause shall be deemed to have been agreed upon.

     

    8. APPLICABLE LAW AND JURISDICTION

    The warranty only covers STROMER-made frames, rigid forks and electronic components: motor; battery; display (hereinafter: STROMER products). The warranty only covers new STROMER products that were purchased from STROMER dealers. All other parts and components are excluded from this warranty.